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Running Print Study from hard drive
Running Print Study from USB device
Q. What is Preo Print Study?A. Preo Print Study is a zero footprint, lightweight application designed to give you an idea of the print activity in your organization and present you with facts on how Printelligence, our enterprise solution, can reduce your print costs through changes in user print behavior. Q. Why do I need to create an account at Preo?A. We create an account for you purely to identify your print studies as your own. It takes less than a minute to create your account during which we collect some minimal organizational data so we can give you comparisons of your organization’s print activity to others in similar businesses. Q. What is the difference between Preo Print Study and Printelligence™?A. Preo Print Study is designed to be instantly deployable as a single executable file requiring no install/uninstall procedure. It is designed to offer you a summarized snapshot of print activity in your organization and information on how Printelligence will reduce your print costs. Printelligence is a true enterprise product that tracks all organizational print and offers many more features for detailed reporting and managing print in your organization. Q. How much does Preo Print Study cost?A. Preo Print Study is a free product. We offer it freely because we strongly believe it will show you the benefit of purchasing Printelligence, our enterprise product. Q. How long should I run a Print Study?A. We recommend you run a Print Study for at least 7 days but a month or more would be better. The longer you run the Print Study the better idea you will have on print activity within your organization.
Q. What about my privacy?A. At Preo, we recognize that privacy is important. To learn more, please review our privacy statement. Q. What about the privacy of my organization and my print users?A. Preo Print Study does not save nor transmit actual user names or document names.
Q. How do I initiate my own Print Study?A. You simply run the Preo Print Study application and follow some simple instructions. You can have a print study underway in your organization in minutes. Q. Can I run multiple Print Studies?A. You can run as many Print Studies on as many different machines as you wish. The only restriction is you can only run one print study at a time on each machine. Q. Why can I not log into Preo Print Study while a study is running by a different user?A. Preo Print Study is designed to allow only one Print Study per machine at any one time. Q. Can I run this on my home machine to test it out?A. Yes. Preo Print Study can be run on any machine at home or at work. Print Study is aware of which Print Study belongs to which machine and never allows the data to mix. Q. Does the Preo Print Study alter my network or print environment?A. Preo Print Study is specifically designed to NOT interfere with your environment. Unlike other print activity tracks Preo Print Study does not replace printer drivers or print processors. With Preo Print Study nothing is installed.
Running Print Study from hard drive Q. What operating systems will Preo Print Study run on?A. Preo Print Study will run on the following operating systems:
Q. I am having permissions issues starting a Print Study in Microsoft Vista. What do I do?A. Some Vista configurations require install-free applications like Print Study to be granted permission to run. Right click on the Print Study application and select "Run As Administrator". Q. Can I run Preo Print Study on Citrix or Terminal Server?A. If you wish to run a print study in Citrix or Terminal Server, please contact Preo Sales. Preo Printelligence, our enterprise product, does work in Citrix and Terminal Server environments. Q. Can I run Preo Print Study on a print cluster?A. If you wish to run a print study in a clustered print server environment, please contact Preo Sales. Preo Printelligence, our enterprise product, does work on most common print cluster topologies.
Running Print Study from USB device Q. Can I run the Preo Print Study application off a USB device?A. No. Preo Print Study must reside on your local hard drive. There is no software install, but the physical file, must be on your hard drive.
Q. Why is Preo Print Study connecting over the Internet?A. The Preo Print Study allows you to create and maintain an account at Preo. The communication between the Preo Print Study application and your account at Preo is carried out over the Internet using secure, encrypted https messages. Q. What does “Unable to connect to Preo” mean when shown in the Print Study?A. It means the Print Study cannot communicate with your account at Preo at this time. Your Print Study continues capturing print activity regardless of the ability to connect. All of your data remains intact and will get communicated to your account when the Preo Print Study application detects it can connect to Preo. Q. Why does Windows ask “Allow this program to connect to the Internet”?A. If you have a Firewall running it may prevent software on your computer from communicating over the Internet until you grant permission. You must allow Preo Print Study to connect to the Internet or you will be unable to run your own print studies.
Q. Why are only some of my printers tracked?A. For efficiency reasons and ease of deployment Preo Print Study is designed to track only local printers. This includes physically attached printers and printers connected by TCP/IP ports. Our Enterprise product tracks all printers in your organization regardless of location or network topology. Q. Which printers are not tracked?A. Preo Print Study is designed to ignore all non-local printers. This includes network shares and printers carried into Citrix sessions and remote desktop connections. Please contact Preo Sales if you wish to monitor print in these environments as our Enterprise product tracks all printers in your organization regardless of location or network topology. Q. What about “pseudo-printers” such as PDF Writer?A. Known “pseudo-printers” such as PDF Writer and Microsoft Document Writer that do not directly produce output to a physical printer are not tracked as they do not impact print within your organization.
Q. What print data is tracked?A. When a print job is completed Preo Print Study detects printer name, date and time of print, size of print job, whether or not it was sent to a color printer, number of pages and number of copies. Preo Print Study can also recognize which popular applications such as Microsoft Office, browsers and e-mail created the print job. Q. What happens to my Print Study data if I stop the application?A. We retain Print Study data that was uploaded to your account. You can visit this data and continue to produce reports for as long as you wish. Q. Why are some document types reported as “unknown” in reports?A. Preo Print Study can usually identify which documents were printed from e-mail, a web browser and from Microsoft Office products. All other document types are tracked and categorized as “unknown”.
Q. How do I remove a Print Study started on a machine by someone else?A. Open a command window and navigate to the directory containing the PrintStudy.exe file then enter the command printstudy.exe /remove. This will permanently remove the existing Print Study. You can then start the Preo Print Study application as normal and create a new Print Study.
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